Custom items are made to your specifications, so we cannot accept returns for custom ordered items. (This includes custom changes to a pre-designed item.) Made to order leather goods (that are made to your size) are considered custom items.
Please be as specific as possible when placing a custom order so we can do our best to create the piece you have in mind. If your piece is not what you expected, please contact us within 14 days of receiving your order to discuss options for re-designing your piece. However, please bear in mind that we cannot change or alter any text or design once it has been stamped or engraved.
That being said, if you're unhappy with your order for any reason, please contact us and we will do everything we can to fix it. It's our highest priority that you are completely happy with your purchase!