Can I return a custom item?
Custom items are made to your specifications, so we cannot accept returns for custom ordered items. (This includes custom changes to a pre-designed item.) Made to order leather goods (that are made to your size) are considered custom items.
Please be as specific as possible when placing a custo...
How do I cancel my order?
Please contact us within 24 hours of your order if you wish to cancel. Most of our products are handmade to order, and we work to get them made as quickly as possible. Once we have started work on your order, we may not be able to cancel it.
What is your return policy?
A Return Authorization from us is required for all returns or exchanges. Please contact us to initiate a return for any reason.
Returning Stock Items (not custom made):
We do accept returns or exchanges within 14 days of the date received, for whatever reason. Please contact us to make arrangeme...