Shipping

  • Can you ship discreetly?

    Yes! All of our packages are shipped with discretion. Our return address shows our company name, Spiffing, and there are no other identifying logos or marks on the outside of the package.
  • When will my order ship?

    Please refer the item page to see our current production time. Some items are ready to ship within 2-3 business days, most are made to order. Items printed by a third-party shipping company, including apparel, phone cases, totes, cards and posters will ship separately within a few days of your ...
  • Why does it take so long for my order to ship?

    All of our products are handcrafted to order, we don't carry inventory of pre-made products. Everything is produced on a small scale and in limited quantity. We make everything in the order we receive it, and sometimes those orders come in faster than we'd like to make them. That's when our prod...
  • How much is shipping?

    Shipping costs are automatically calculated at checkout based on your location and the products you'd like to order. You can simply add whatever you'd like to order to your cart to view shipping costs.
  • How long will shipping take?

    Shipping times are determined by the method you select at checkout. Please note that free shipping options are always First Class Mail. Shipping times do not include our production time, which can vary from 1-3 weeks depending on the volume of orders we have to make and ship. Orders within the US...
  • Is my package insured?

    We self-insure all packages under $100, which means if it gets lost, we'll replace it. If your order is valued over $100, we'll insure the package, which means if it gets lost or damaged in transit, we will file a claim, and replace or refund once the claim is processed.
  • I already ordered and I need my order sooner

    You can upgrade to rush processing here. (https://www.restrainedgrace.com/products/rush) You can upgrade to faster shipping here. (https://www.restrainedgrace.com/products/oops-i-need-it-faster-after-checkout-shipping-upgrade)
  • Do you ship to my country?

    Yes, we ship worldwide! Shipping is automatically calculated at checkout based on your location and the products you order.
  • Will I be charged customs fees?

    Customs fees are assessed by each country to their citizens who order products from overseas. Customers outside the US are responsible for paying all customs, VAT and brokerage fees assessed by your country. Each country assesses customs fees differently, and we have no way to control or avoid th...
  • Can you mark the customs form as a "Gift"?

    We are required by law to mark the actual product price on the customs form. Unfortunately it is a Federal offense to falsify customs forms, a crime for which both the sender and recipient can be fined and punished.