Payment & Refunds

  • Can I get a refund on a gift certificate?

    Gift card purchases are nonrefundable, however they do not expire.
  • Do I have to pay sales tax?

    We charge California state sales tax at 7.25% to all orders shipped to California.
  • I missed your sale, can I still get the discount even though it's over?

    Sales and promotions are valid only during the advertised time period. Discounts and promotions cannot be applied to previous purchases, or combined with other offers. Discounts are not available on out of stock items, and we do not issue rain checks at this time. Promotional offers may be modifi...
  • My order won't go through, what should I do?

    If you're getting an error at checkout, double check that your credit card information was all entered correctly. You'll also want to double check that your billing address matches the address on file with your bank. If you've double checked your billing info and still get an error, please email...
  • What payment methods do you accept?

    We securely accept Visa, MasterCard, Discover through direct checkout. We also accept Paypal. At this time we do not accept American Express.
  • When will you charge my credit card?

    Because almost all of our items are handcrafted to order, your card will be charged upon checkout, prior to the creation of your items. If you cancel your order, or we cannot fulfill it for any reason, a prompt refund will be issued. We promise, we only want to trade awesome handmade stuff for...